Saturday, September 06, 2008

Uh oh

Good thing no one reads this or I'd get into trouble.

Okay, so we've been doing long days and weekends with some gentlemen visiting from Asia because their design is a wee bit buggy and they suspect, not at all without reason, that our product, which they designed into their product, is at least part of the problem. Besides, it's our job to help them whether the problem is at the component level or the system level or whatever.

Several hours ago I was in the lab checking up on some experiments and generally keeping the effort going of getting to the bottom of whatever's going wrong. I held in my hands a few samples of their unique and rather nifty design and did this thing and started that test and so on. I don't know their exact release date but I gather they've manufactured thousands of the things and are really hoping we'll ultimately come up with an implementable solution, i.e. some tweak that can be effected in software. If hardware, which is my gig, the journey from lab to shelf is usually several months. A software or firmware trick on the other hand can be done pretty quickly. Meanwhile all bets are off and shipments are on hold.

That's the background. A few minutes ago I took a gander at the news and up popped an ad illustrating the exact same device. For sale. Ready to go. It was a little bit surreal. I like their design but I'm used to seeing it in the context of unexpected failures under certain conditions and furrowed brows and carefully designed experiments and lengthy late-night conference calls across the ocean. Now I am looking at it being advertised as the next great shiny object. It all just sort of makes me go uh-oh and want to cross my fingers.

3 comments:

Jodie Kash said...

Here's how to be a job hero; go buy this other doohickey, figure out if/why it works and EUREKA! Experiment done.

Teacake said...

Good thing no one reads this or I'd get into trouble.

Oh, so now I'm no one? You don't like my hats? You're saying my butt is big?

I don't know anything about the other stuff, but Jodie's idea sounds good.

Don said...

No, no. It's like if you work for a company that makes engines and another company puts the engines into cars. Now some of the engines are blowing up after coming off the assembly line. No one knows if the problem is in your engines or the way they're being used in the cars. So a bunch of peeps are trying to figure it out -- it's way harder than engines, duh -- and suddenly you see a TV ad for the new car, available NOW, come on down!

Uh, but ...

Of course, no one's ever accused marketing of being in touch with reality, and there are schedules to keep, and everyone knows that to fix a problem you just turn up the fire your engineers' feet are in. On the plus side, we all have a job at least up to the day the problem is solved.