Thursday, January 18, 2007

Thin layers of ice and snow

I flew up to the Portland area just for the day, for a short series of meetings and then home again. The views from the air were idyllic: Trees dusted in powder, farmhouses and barns under a white blanket straight out of New England, fields in alternating patterns of brown and white. On the ground, it's not all that cold outside. Well, I missed the storm, is why. Darn.

Fearing people will never end. I would always rather hide in my electric blanket than go put my personality, my knowledge, my judgment out on the line for all to see. But I can't hide because doing all that is part of what the job has become. Should I choose to try the job, or kill myself with self-doubt?

Thus the meetings. The trouble with meetings is they are a direct engagement, face to face, brain to brain. That's also why they are indispensable. I came all the way up here for just that: Face time. For the value it has over talking on the phone, a value my management evidently feels is worth the price of airfare. That I would much, much, much rather work it all out in spreadsheets sent in email is not the main issue here. Getting the job done is the main issue. However ambiguous the job turns out to be.

The great thing is, well, the great thing is people. We all cover ourselves with a veneer of sorts. Especially engineer types. Most engineer types would rather do the spreadsheet and email thing than talk face to face. But that doesn't work so well so here we are, and those thin layers of ice and snow really do melt and shovel aside fairly easily. You only have to try.

6 comments:

Sour Grapes said...

ITA about trying. Just about every blogger I know in the last few days has been all like, I hate having to face people and whatnot, and I totally feel for you, because that's me inside. But I can't afford to be like that, as I soon learned. I have to go up to people and say "Talk to me" and I have to call people up and go "Put down your work and help me do my work instead". And so I constructed a layer of me that can do that -- like it's a tool in my Bat-belt. So I can do it, and do it easily, but deep down I'd still rather stay in my room and not have to go out where people are.

Isn't everybody like that, in the end? Everyone who thinks about it, at any rate. Isn't it a bit like tying a necktie -- the more you think about it the more impossible it is to do? Most people, I suppose, don't give it a moment's thought. Lucky for them. But once you bring it to the front of your mind -- WTF am I doing? I can't do this! -- it will never go back.

Sour Grapes said...

Seconds after posting that comment, quite by chance I came upon this blog:
http://theanchoressonline.com/. Read what she says in her prologue.

Don said...

Interesting coinky-dink. But she's a bit too conservative for you. I was fascinated by this article she links to, expanding on why Dr. King was a Republican.

Sal said...

But I can't afford to be like that, as I soon learned. I have to go up to people and say "Talk to me" and I have to call people up and go "Put down your work and help me do my work instead".

... and I used to run a customer support organization for an internet company. Talk about having to haul out the virtual extroversion and just deal with the phones.

I started the group from the ground up at a company an old friend co-founded. People who knew me just laughed when they heard what I'd signed on for. The old friend said he knew I could handle it and he wanted me there, so there I was.

Once the VC money came in and we were launched, I hired someone who was an angel with phones. She wasn't as great with written communication what with ESL and spelling issues, but she was marvelous with cranky customers on the phone.

When she couldn't handle an issue, that left me to deal with the ones who asked to speak to the person running the department, of course, by which time they could be really cranky. She could really do the phone thing, though. There was only one time I can think of when a client shattered her nerves by yelling at her and she finished the call in tears.

I had other people in the group as well, all of whom could deal with the phone thing far better than I could.

She was an absolute gem. Diamond.

Those days are gone and all the stress of dealing with phones because I'd signed on for the job. Now I can hide away without dealing with phones unless it's absolutely necessary.

Thank the Great Pug.

And, yes, I've talked with editors and done phone interviews for something I'm writing. Maybe that's why I'm hunkered down working on something longer that needs no phone work rather than writing short bits these days.

Babs Gladhand said...

We all cover ourselves with a veneer of sorts.

Yes, we do. I can only imagine what this world would be like if we were able to keep those veneers down. We might be able to see that we're all really in this thing together.

I think I'm supposed to break out into a song about world peace now.

Anonymous said...

unfortunately, you're missing out on some great and wonderfully awesome and totally tubularly cool people....who work in FM4....:-)

actually, if that prompts you to stop by some time, wait until next week - i have a terrible cold and I'll likely sneeze on you, further adding to your reasons not to interact with people face to face.